CLIMAX BERLIN Payment Information
All payments are securely processed through Stripe, the world's leading online payment platform.
Why We Use Stripe
Stripe is the world's leading online payment platform, trusted by millions of businesses worldwide to process payments securely and reliably.
Payment Methods via Stripe
Visa & Mastercard
American Express & Discover
Apple Pay & Google Pay
Link by Stripe (one-click checkout)
Trusted Worldwide
Used by millions of businesses globally
Processes billions of dollars annually
Industry-leading fraud detection
24/7 customer support
Stripe's Security Features
Stripe provides enterprise-grade security to protect your payment information at every step of the transaction process.
PCI-DSS Level 1 Certified
Stripe is a PCI Service Provider Level 1 certified payment processor, the highest level of security certification in the payments industry. This means Stripe meets the strictest standards for payment security set by major card networks.
256-bit SSL Encryption
All communication with Stripe is encrypted using 256-bit SSL (Secure Socket Layer) technology. Your payment information is transmitted securely from your browser directly to Stripe's servers, ensuring complete privacy.
Secure Payment Processing by Stripe
We never see or store your credit card information. All payment details are securely transmitted directly to Stripe's servers, which handle and store your sensitive information according to the highest security standards.
Stripe Radar Fraud Protection
Stripe Radar uses advanced machine learning to detect and prevent fraudulent transactions in real-time. This sophisticated fraud detection system has been trained on billions of transactions to protect both you and us from fraud.
SCA & 3D Secure Compliant
Stripe automatically handles Strong Customer Authentication (SCA) requirements and 3D Secure verification when needed, ensuring compliance with European banking regulations while maintaining a smooth checkout experience.
How Stripe Checkout Works
Experience a seamless and secure checkout process powered by Stripe's industry-leading payment platform.
Select Your Experience
Browse our hotel rooms or packages and choose the option that best suits your needs.
Enter Your Details
Provide your booking information including dates, guest details, and any special requests. This information is securely transmitted to Stripe's servers.
Stripe Checkout
You'll be redirected to Stripe's secure hosted checkout page. Enter your payment details directly on Stripe's platform - we never see or store your card information. Stripe supports all major credit cards, Apple Pay, Google Pay, and Link for one-click checkout.
Instant Confirmation
After successful payment processing by Stripe, you'll receive immediate booking confirmation via email with all the details of your reservation. Stripe will also send you a payment receipt.
Payment Information via Stripe
Currency & Payment Processing
All prices are displayed in Thai Baht (THB). Stripe will convert the amount to your local currency at the time of transaction using the current exchange rate. The conversion is handled automatically by Stripe, and the final amount will be shown on the checkout page before you confirm your payment.
Stripe Payment Timing
Payment is processed immediately by Stripe upon booking confirmation. For hotel reservations, full payment is required at the time of booking. For packages, payment is required in advance through Stripe to secure your reservation. Stripe supports instant payment confirmation for all major payment methods.
Refunds via Stripe
If you're eligible for a refund based on our cancellation policy, the refund will be processed through Stripe and returned to your original payment method. Stripe typically processes refunds within 5-10 business days, though the exact timing may vary depending on your bank or card issuer.
Stripe Payment Receipts
Stripe automatically sends a payment receipt to your email address immediately after your payment is processed. This receipt includes all transaction details and can be used for your records. For business travelers requiring additional invoices, please contact our front desk for further documentation.
Stripe Dispute Resolution
If you have any issues with a payment processed through Stripe, you can contact us directly or reach out to Stripe's customer support. Stripe provides comprehensive buyer protection and will work with you to resolve any payment-related concerns. All transactions are recorded and can be reviewed in your Stripe payment history.
Questions About Stripe Payment?
Have questions about Stripe payments, security, or the checkout process? Our team is here to help you with any concerns about your payment experience.